Return & Refund Policy

At Affan Buy’s, customer satisfaction is our top priority. While we strive to deliver quality products every time, we understand that situations may arise where a return or refund is necessary. Please carefully review the following guidelines before requesting a return.

1. Eligibility for Returns:
Returns are accepted only if the product is delivered in a defective, damaged, or incorrect condition. To qualify:

The product must be unused, unworn, and in its original packaging.
Return requests must be made within 48 hours of delivery.
Items purchased during clearance or promotional sales are not eligible for return unless defective.

2. Refund Process:
Once your return is approved and the product is received back in our warehouse:

The refund will be processed within 7–10 business days.
Refunds are issued as store credit or bank transfer, depending on availability.
Cash refunds at the time of return are not supported.

3. Non-Returnable Items:
Certain items are not eligible for return or refund, such as:

Beauty and personal care products once opened.
Fitness and health items for hygiene reasons.
Customized or made-to-order items.

4. Return Shipping Costs:
Customers are responsible for covering the delivery charges of the returned product, except in cases where the item was received damaged or incorrect.

5. How to Request a Return:
To initiate a return, please contact our support team at affanbuys.contact@gmail.com or call us at +92 321 2700888. Provide your order number, product details, and reason for return so we can assist you promptly.

By placing an order with Affan Buy’s, you acknowledge and agree to the terms outlined in this Return & Refund Policy.